“Tom and Kimberly have been serving us for business/commercial insurance for over 25 years. They have always been right there with us on all our needs: fire, auto, liability, workers comp etc. If they don’t have the answer they make sure …Tom and Kimberly have been serving us for business/commercial insurance for over 25 years. They have always been right there with us on all our needs: fire, auto, liability, workers comp etc. If they don’t have the answer they make sure to find out and give us our best choice on coverage. Beyond that Tom and Kim are always cheerful and genuinely happy to hear from us whenever we have a questions. Insurance is not a fun topic but they make it very easy to take care of.”
– Ann Weborg (3 reviews)
“Tom Hotaling saved me and my wife money every year I’ve been with him. His assistant, Kim, is absolutely the sweetest person I’ve met in their industry, outside of Tom of course. They do a great job of blending service and …Tom Hotaling saved me and my wife money every year I’ve been with him. His assistant, Kim, is absolutely the sweetest person I’ve met in their industry, outside of Tom of course. They do a great job of blending service and professionalism. I can count on a stress free conversation about my finances and costs without the worry of sales pitch and goals on the other side of the table. They operate a relationship business with personal fun dynamic included. I’d recommend them to everyone that enjoys good insurance coverage at a great market cost. Just remember, Tom doesn’t set the premium price, but he’ll fight to find you the best one for you.”
– Mike Haddock (6 reviews)
“Tom is the MAN! Very knowledgeable, very professional! As Hurricane Harvey was approaching Rockport, where we have a home, Tom filed my claim even before the storm made landfall! I had adjuster’s at my home 72 hours after the storm! I …Tom is the MAN! Very knowledgeable, very professional! As Hurricane Harvey was approaching Rockport, where we have a home, Tom filed my claim even before the storm made landfall! I had adjuster’s at my home 72 hours after the storm! I had all my insurance with USAA for 25 years, moved everything over to Tom, and have never looked back!”
– Mike Robbins (1 review)
“I HATE INSURANCE! I hate looking for it, dealing with it & trying to figure it out. Tom Hotaling has been my agent for many, many years. He always tries to get us the best policies with the best prices whenever our renewals come up but more … HATE INSURANCE! I hate looking for it, dealing with it & trying to figure it out. Tom Hotaling has been my agent for many, many years. He always tries to get us the best policies with the best prices whenever our renewals come up but more importantly, I don’t have to think about it too much. Really the only thought I have to put into it is to how word my questions to him & when I do I always get an immediate reply that I can understand.”
– Kathy Gibson (1 review)
“A friend at work raved about the service and discounts she received when working with Tom Hoteling. I contacted Tom for my home owners insurance. Not only did he find a fantastic policy/rate, but saved TONS of money on a much better auto …A friend at work raved about the service and discounts she received when working with Tom Hoteling. I contacted Tom for my home owners insurance. Not only did he find a fantastic policy/rate, but saved TONS of money on a much better auto policy. He is extremely professional, has great follow up, and so easy to work with. Definitely recommend!”
– Lorna Thomas (5 reviews)
“Tom Hotaling has been my insurance agent for years now. We have all of our insurance placed through him – home, auto, boat and jet-ski. He and his staff are very knowledgeable and attentive, and have always taken great care of us. … Hotaling has been my insurance agent for years now. We have all of our insurance placed through him – home, auto, boat and jet-ski. He and his staff are very knowledgeable and attentive, and have always taken great care of us. Anytime we have questions regarding any of our policies he, and/or his staff, responds right away. We are happy to give him our business and will continue to do so!”
– Lecia Hatt (3 reviews)
“I’ve had business insurance with Tom for about 7 years. They have been very prompt and personal in service. I had to make a claim last year, and it was handled with no trouble. I really appreciate a company looking after my business insurance so i don’t have to.”
– Wes Corbyn (8 reviews, 1 photo)
“Tom Hotaling took the time to meet with and listen to my needs and was very professional. Tom worked very quickly in finding the right policy for my specific personal insurance needs. I am very impressed with the turnaround time and Tom Hotaling took the time to meet with and listen to my needs and was very professional. Tom worked very quickly in finding the right policy for my specific personal insurance needs. I am very impressed with the turnaround time and response time he provides. 🙂 Being in customer service myself it really helps when working with others that understand the importance of customer service. I highly recommend Tom Hotaling.”
– Stephanie Klanke-Dick (1 review)
“We’ve had commercial liability insurance with Tom for over a year now. The customer service is outstanding. We commonly need to add loss payee’s to our policy and Tom immediately returns them to us. He searches thoroughly for the best rates. He has our business for the decades to come.”
– Glass Geeks Window Cleaning & Pressure Washing (5 reviews)
“We have been using Tom Hotaling for all of our business insurance needs since 2003. Tom has always been professional, courteous, and quick to satisfy our needs in the most economical way. We would be lost without him and do not hesitate to recommend him to everyone looking for insurance!”
– Debbie Dunn (2 reviews)
“Tom is very professional. His prices are the best in town. I own a business and he’s on top of it. I can email him the certificate holders info and he gets it done. I’m impressed with him. Thanks Tom. Without him I’d be doing other jobs.”
– Mickel L.
“I am a first time home buyer. Tom was excellent in his ability to present the best program for me. Thank you Tom. I couldn’t be happier with the choice.”
– Dr. B. Pounds
“Tom Hotaling took the time to listen to my needs and quickly found the right policy for my business. Tom understands what customer service really means! I highly recommend him.”
– Joseph Whitlock
“Tom has saved us several thousand dollars on our business insurance, home insurance and vehicle insurance. Extremely easy to talk to and handles any questions immediately. Wonderful experience!!”
– Glenda Hendrix
“Insurance Experience at it’s best! I recently changed all my insurance over and I can’t believe it took me so long. Customer service and personal attention is a rare thing in this day and age but it’s alive and well at Tom Hotaling Insurance Experience at it’s best! I recently changed all my insurance over and I can’t believe it took me so long. Customer service and personal attention is a rare thing in this day and age but it’s alive and well at Tom Hotaling Insurance. Soon after I switched I had a hail claim. The adjuster was prompt and courteous and handled the issue quickly. I highly recommend working with Tom for all your insurance needs. ”
– Susan Ford-Pfeiffer
“I can’t add a new review but I wanted to update my review with a recent experience with Tom Hotaling Insurance on 8/20/2014:
Customer service has died in so many ways but today I was totally surprised by some WOW customer service from Tom Hotaling Insurance Agency. My car died at the Alon HEB and for liability reasons they are not allowed to jump anyones car. Sheeesh…I miss the good ole days. Then I remembered my car insurance has road side assistance. I had recently taken everything out of my car for a car repair but found a copy of an old insurance card with the phone number to the office. Who answers the phone at 5:17pm? Tom himself. After a short conversation and providing me the phone number to the company he said look…you’re about 10 minutes away and I’ve got jumper cables…let me just come by and see if that fixes it. I was NOT looking forward to sweating outside in the Texas heat for roadside assistance to get there, in who knows how long in 5 o’clock traffic, so I GRATEFULLY accepted. He was there in a jiffy and it took about 5 minutes to get everything working. I had been longing for the good ole’ days of customer service and BAM Tom Hotaling delivered! I had used another “agent” for probably 25 years and I’ve had more contact from this agency in the last few years than I did the entire 25 years with my former agent AND he saved me money. Thanks Tom for being someone who delivers great service all the time, great rates and that over and above WOW customer service when I really needed it. I highly recommend Tom Hotaling Insurance Agency to anyone looking for great rates and great service.”
“Tom, thank you for helping with my claim. You were most helpful!
– Sebio Carpio
“Tom saved us over $1,200 on our auto insurance this year. We are fortunate that our daughter Susan knew Tom and referred us to him. Thank you Tom.”
– Rollette S.
“I saved a bundle of money and I’d been with USAA for 36 years! I’m impressed.”
– S. Rodgers
“We have worked with Tom before but had moved out of state. We recently moved back to Texas and I dutifully cancelled our homeowners and car insurance policy in Virginia. The day after the cancellation became effective, I realized (thanks to my husband) that I had neglected to get new insurance for our cars or our new house. My husb…and immediately called Tom and within a few hours, we were safely insured. Tom is a great agent and friend whom we had affectionately named the Full Service Agent due to the numerous times he has gone above and beyond for us. Well, he came through yet again and has once again earned the prestigious title. Thanks Tom!!!!”
– Darcy Scrimpshire
“Russell Henry I love my insurance guy!”
“Tom, You are a heck of a insurance man!”
– Scott K